RESERVATION FAQ

How to Make a Reservation

 

1. Decide on the experience you are looking for

At Ste. Anne’s Spa you can choose to visit for just the day or for one or more nights. For maximum benefit, we do recommend a minimum two night stay wherever possible, however we understand that schedules and budgets cannot always accommodate. Whether you choose to visit for the day or for overnight, you will return to your work and home life feeling more relaxed and balanced.

 

2. Decide how you want to make a reservation – there are two ways

 

a) Call 1-888-346-6772 to speak with one of our sales advisors

One of our caring and knowledgeable team members will guide you through your booking process, making room and spa selection recommendations and scheduling the itinerary for your stay. Our reservation department is open from 8:00am – 8:00pm Monday- Friday and 10:00am-6:00pm on weekends and holidays.

 

b) Book your Overnight or Day Spa Package Online

You can now book your overnight or day spa stay on line. Choose your venue (day or overnight), then your package and your room or locker. You will be required to pay a 50% deposit at the time of booking and will receive a confirmation of your stay via email. Within 24 hours of your booking, you will be contacted by one of our sales advisors to schedule your meals and spa and wellness selections.

 

3. Wherever possible, decide on the date and the spa and wellness services you would like to experience

We recommend that before you call to reserve your stay that you have a good idea of the date(s) you would like to visit, as well as the spa and wellness services you would like to choose. This will allow our sales advisors to recommend the best packages for you and to inform whether the spa and wellness services you are looking for are available on the date you wish to visit. If you need any help at all with deciding on spa or wellness services, you can either call us at 888-346-6772, email us at info@steannes.com or use our website chat forum to ask questions.

Please note that spa and wellness services tend to book up well in advance, especially on weekends and holidays. We recommend that you reserve your spa and wellness services at least 1 month or more in advance where possible.

 

4. If you are booking for a group of people, please have the full names and emails of the guests joining you

Every reservation here is booked under the guest attending, so it is important to have the full guest name at the time of booking. If you do have any additional contact information to share, that would also be appreciated. We send individual confirmations and itineraries to each guest and we also make a pre-arrival call to each to ensure that all of their questions are answered before they arrive.

 

5. Be prepared to provide a deposit

At the time of booking, we ask our new guests to provide a deposit of 50% of their stay and our return guests for a $50 per person deposit for their visit. We accept, Visa, Mastercard and American Express.

 

6. To create your schedule, we will need to your arrival & departure times

At Ste. Anne’s, we like to take care of every detail so that your visit can be seamless and stress free. When you make your booking, we will ask your estimated arrival and departure times. This allows us to schedule your orientation and tour and to better plan your spa and wellness bookings for your visit. For overnight reservations your room check-in is at 4:00pm and room check-out is 12:00pm. You are welcome to come a couple of hours before your check-in or stay a couple of hours after your check-out. If you do so you will be provided with a locker in our change room to use in the interim.

Note: every effort is made to time your meals and spa and wellness services with your guests, however this is not always possible due to prior reservations made.

 

7. Making changes to your schedule

Once you have made your reservation and selected your spa and wellness services, you will receive your confirmations and schedules within 1 business day. If you would like to make any changes to the schedule, you can either email your sales advisor or call 888-346-6772 and we can work on revising your schedule. Please note that not all changes will be possible due to available meal, wellness and spa selections but we will always do our best! The farther in advance of your stay you inquire, the better chance that we will be able to accommodate.

Note: Occasionally we must make adjustments to the starting times of some treatments, so please arrive at least 30 minutes before your first treatment to avoid missing any appointments.

 

8. Now that I have a reservation, what do I bring with me?

 At Ste. Anne’s Spa the goal is to destress so don’t worry too much about what to pack. The majority of your day is spent in your Ste. Anne’s robe so you will only need to bring some casual clothes for dinner, some light fitness apparel for group wellness classes or to walk around the grounds and a bathing suit to enjoy the pools, hot tubs and steam rooms. Below you will find a few more specifics of what to bring.

 

Day Spa

• Small bag for locker facilities

• Camera

• Bathing suit

• Sandals or slippers for inside the spa

• Hat/sunglasses

• Sunscreen

• Bug Spray

• Comfortable clothing & shoes for wellness activities or treatments that require clothing

• Refillable water bottle

• Personal toiletry items – we provide Ste. Anne’s Skin Nourishment Shampoo, Conditioner, Body Wash and Lotion

 

Overnight Stay:

• All of the above

• Wine or alcohol (as we are non-licensed however you are welcome to bring your own to enjoy at dinner or on the property)

 

Check-In/Check-Out

Overnight guests: Your room will be ready for you to check in to by 4:00 p.m. on the day of arrival (you may arrive as early as 2:00 p.m. for use of the facilities). Should you be scheduled for any spa services prior to this time, we will provide you with a locker in our change room. Check out time on your day of departure is 12 noon or earlier and 2:30 p.m. from the facilities. If you would like to arrive earlier or stay later, please ask about our extension packages. We suggest arriving 1/2 hour before your first scheduled activity or spa appointment.

 

Itineraries

Please feel free to call your reservation agent at 1.888.346.6772 to review your schedule prior to your arrival. Upon arrival, you will receive a spa itinerary with the exact time and location of each service.  Occasionally we must make adjustments to the starting times of some treatments, so please arrive at least 30 minutes before your first treatment to avoid missing any appointments. Please follow this itinerary and carry it with you throughout the day to refer to.

 

Special Requests for Spa Therapists

Ste. Anne's Spa employs both male and female professionally trained therapists. We are committed to the principle of Employment Equity, which means we will provide equal treatment in employment and will not discriminate on the basis of race, colour, religion, or creed, sex, sexual orientation, marital status, physical handicap, age, ethnic origin, or political belief, or other grounds prohibited by Provincial or Federal Legislation. Therefore to protect the rights of our employees we are unable to accommodate any special requests for therapists.

 

Reward Programs and Gift Cards We Accept:

• Infinite Visa

• Leading Spas of Canada Gift Certificates

• Resorts of Ontario

 

Cancellation Policy

Any date changes or cancellations with 3 or more days notice will result in a service charge equal to 15% of the deposit to cover the administrative costs associated with re-booking. The balance of the deposit will be held for up to one year, during which time it can be applied to another booking or a gift card purchase. Should you cancel with less than 3 days notice, your entire deposit will be forfeit.